General Information

  • Once your order has been dispatched, it is expected to arrive the next working day; however, delivery times are subject to courier performance and cannot be guaranteed.
  • Orders placed after 4:00 pm, Monday to Friday, will be dispatched the following working day (excluding Saturday & Sunday).
  • You will receive a confirmation email once your order is placed and a second email when your order is dispatched.
  • Vape Superstore Ltd reserves the right to cancel orders at any time, including those with incorrect or incomplete delivery information.

Delivery Methods and Timing

  • Orders are typically dispatched within one working day of being placed. During peak periods, minor delays may occur.
  • Next-day delivery is aimed for but not guaranteed due to reliance on third-party couriers like Royal Mail. We appreciate your understanding in rare cases of delays beyond our control.
  • Deliveries are made Monday to Friday; orders placed after 3:30 pm on Fridays will be dispatched the following Monday.
  • For orders over £30 to England, Wales, and Scotland, delivery via DPD Local may be used at our discretion for added reliability.

Tracking Your Order

  • Orders requiring a signature may be left with a neighbour if no one is available at the delivery address. If you do not wish for this to happen, please inform us at the time of ordering so we can notify the courier.
  • Orders sent via tracked services without a signature may not show full tracking updates but will confirm when delivery is made.

When to Contact Us

  • If your order has not arrived within 2 working days of dispatch, please contact us for assistance.
  • For urgent queries or amendments before dispatch, call us or use our Contact Us page. While we cannot guarantee changes after the order has been placed, we will do our best to assist.

Cancellation Requests

  • Cancellation requests before dispatch are not guaranteed. If your order has already been dispatched, you are responsible for the safe return of the goods in line with our Right to Cancel Policy.

Undeliverable Addresses and Returns

Delivery Failures

  • Vape Superstore Ltd is not responsible for errors in the delivery address provided by the customer. If a parcel is returned to us due to an invalid address, you may choose:
    • Resend the parcel (additional postage fees apply).
    • Refund the product cost, excluding the original delivery fee.
  • For unsuccessful deliveries requiring a signature:
    • Couriers will leave a card with instructions for re-delivery or collection from the local depot.
    • If the parcel is not collected or delivery fails twice, it will be returned to us. Resending the parcel will incur additional postage costs, or we can issue a refund for the products only (excluding the original delivery charge).

PO Boxes and Safe Locations

  • Vape Superstore Ltd does not guarantee deliveries to PO Boxes or locker/deposit boxes. If a delivery fails due to the use of such services, the customer will bear additional postage costs or request a refund for the product only, excluding shipping fees.
  • Parcels left in a safe location at the customer’s request are done so at the customer’s risk. We cannot accept responsibility for loss or theft once delivered.

International Deliveries

  • Vape Superstore Ltd is not responsible for verifying local product restrictions or prohibitions outside the UK. Please check your country’s regulations before ordering.
  • If an international order is returned due to customs restrictions, we can:
    • Resend the order (additional postage fees apply).
    • Refund the product cost, excluding the original delivery charge.
  • Vape Superstore Ltd is not responsible for parcels lost or destroyed due to customs issues, and refunds will not be available in such cases.

Pricing Adjustments and Promotional Offers

  • If you forget to apply a valid promotion, voucher, or discount code, you must contact us before dispatch to request a price adjustment. Adjustments are made at our discretion and must be within 30 days of the order date.
  • Vape Superstore Ltd reserves the right to discontinue promotions or adjust pricing at any time.