Privacy Policy:  Vape Superstore Ltd

Effective Date: 29/01/2025
Last Updated: 29/01/2025

Vape Superstore Ltd is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when using our website. By accessing and using this website, you agree to the terms outlined in this policy.

We may periodically update this policy, so we encourage you to review this page to ensure you are satisfied with any changes.

  1. Information We Collect

We may collect the following information to improve our services and process transactions:

  • Personal Information: Name, billing and shipping address, email address, phone number, and payment details.
  • Account Information: If you create an account, we collect login details and purchase history.
  • Demographic Information: Postcode, preferences, and interests.
  • Marketing Preferences: Your preferences regarding promotions, newsletters, and special offers.
  • Technical Information: IP address, browser type, device information, and browsing activity on our website.
  • Customer Support Information: If you contact us, we may keep records of correspondence for quality and training purposes.

We only collect data necessary for processing your orders, improving your experience, and fulfilling legal obligations.

  1. How We Use Your Information

The data we collect is used for the following purposes:

  • Order Processing: To fulfil orders, process payments, and provide customer support.
  • Account Management: To enable you to create and manage your account.
  • Service Improvements: To analyse usage trends, improve our products, and develop new features.
  • Marketing & Communications:
    • Sending promotional offers, newsletters, or information about new products (if you have opted in).
    • Conducting customer surveys and market research.
  • Fraud Prevention & Security: To detect and prevent fraud, protect your account, and ensure website security.
  • Legal Compliance: To comply with applicable UK laws, including age verification requirements.

If you no longer wish to receive marketing emails, you can unsubscribe at any time via the email link or by contacting us directly.

  1. Age Restrictions & Compliance

This website is intended for individuals aged 18 and over. By using our site, you confirm that you meet the legal vaping age in your jurisdiction.

  • We carry out age verification checks when you place an order.
  • If we cannot verify your age, we may cancel your order and issue a refund.
  • Vape Superstore Ltd is committed to preventing underage sales and follows all UK regulations regarding the sale of nicotine products.
  1. Data Security & Protection

We implement stringent security measures to safeguard your personal data:

  • Encryption & Secure Payment Processing: All transactions are secured using SSL encryption.
  • Access Controls: Only authorised personnel can access sensitive information.
  • Fraud Prevention: We actively monitor and prevent fraudulent activity.
  • Data Retention: We store data only for as long as necessary to comply with legal, tax, and accounting requirements.

While we take all reasonable precautions, no internet-based system can be completely secure. If you suspect any unauthorised access to your account, please contact us immediately.

  1. Sharing & Disclosure of Information

We do not sell or rent your personal information. However, we may share data with:

  • Payment Providers & Couriers: To process payments and deliver your orders.
  • Age Verification Services: To comply with legal requirements.
  • Marketing & Analytics Partners: To enhance our website functionality and user experience (only with your consent).
  • Legal Authorities: If required to comply with UK law enforcement or government requests.

We ensure that all third-party service providers adhere to strict data protection standards.

  1. Cookies & Tracking Technologies

We use cookies and tracking technologies to enhance your browsing experience. These include:

  • Essential Cookies: Required for the website to function (e.g., cart & checkout).
  • Analytics Cookies: Help us understand website usage (Google Analytics, for example).
  • Marketing Cookies: Used for advertising and personalised promotions.

You can manage or disable cookies via your browser settings. However, doing so may impact website functionality.

For detailed information, see our Cookie Policy.

  1. Your Rights & Data Control

Under UK GDPR and Data Protection Laws, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request updates or corrections to inaccurate data.
  • Erasure: Request deletion of your personal information (subject to legal retention requirements).
  • Restriction: Request to limit the processing of your data.
  • Objection: Opt out of direct marketing at any time.
  • Portability: Request transfer of your data to another service provider.

To exercise these rights, please email us at customerservice@vape-superstore.co.uk. We will respond within 30 days in compliance with UK GDPR.

  1. Third-Party Links

Our website may include links to external websites. Once you leave our site, we have no control over third-party privacy policies or security. We encourage reviewing their policies before sharing personal data.

  1. Data Retention & Deletion

We retain personal data only as long as necessary for:

  • Fulfilling orders and warranties.
  • Meeting legal, tax, and regulatory obligations.
  • Protecting against fraudulent transactions.

When data is no longer required, it will be securely deleted or anonymised.

  1. Updates to This Policy

Vape Superstore Ltd may update this privacy policy at any time. We recommend checking this page periodically. If changes significantly affect your rights, we will notify you via email or website notice.

  1. Contact Us

For privacy-related questions, requests, or complaints, please contact:

Vape Superstore Ltd
Unit 2, Leckwith Road, Cardiff, Wales, CF11 8AP
Email: customerservice@vape-superstore.co.uk
If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

📌 ICO Contact: www.ico.org.uk

Summary:

✅ We protect your data & never sell your personal information.
✅ Your details are used only for order processing, marketing (if opted in), and legal compliance.
✅ You have full control over your data & can request access, correction, or deletion.
✅ We comply with GDPR and UK data protection laws.
✅ This website is strictly for users aged 18 and over.

🔒 Your privacy and security are our priority.