These terms and conditions govern your use of our website. Please read them carefully before using the website. By accessing or using this website, you confirm your acceptance of these terms and conditions. If you do not agree with these terms, please do not use this website.

  1. Website Access

1.1. You do not need to register to use most of this website. However, some website areas will only be accessible if you have registered an account. Multiple accounts per individual are strictly prohibited.

  1. Use of Website

2.1. This website may be used for personal purposes only and in accordance with these terms and conditions.
2.2. You may print or download material for personal use, provided it is not modified or reproduced without our prior written consent.

  1. Website Uptime

3.1. We take all reasonable measures to ensure this website is available 24/7. However, we are not liable for technical issues that result in downtime.
3.2. We will try to provide advance notice of maintenance that may cause downtime where possible, but we are not obligated to do so.

  1. Visitor-Provided Material

4.1. Any material you post or send to this website will be considered non-proprietary and non-confidential, except for personal information covered under our Privacy Policy. We may use, copy, distribute, or disclose such material as we see fit.
4.2. You must not post or send material:

  • (a) For which you do not have the necessary permissions.
  • (b) That is discriminatory, defamatory, obscene, or unlawful, or that infringes on confidentiality, privacy, or intellectual property rights.
  • (c) Containing harmful elements such as viruses, malware, or corrupted data.
    4.3. We will co-operate fully with law enforcement or court orders requesting the disclosure of an individual’s identity if they post material breaching these terms.
  1. Links to and from Other Websites

5.1. This website may include links to third-party websites for your convenience. We are not responsible for the content or availability of external sites and do not endorse them.
5.2. Websites linking to us must:

  • (a) Not imply endorsement of their products or services unless agreed in writing.
  • (b) Not misrepresent their relationship with us.
  • (c) Ensure their content is not offensive, controversial, or in breach of intellectual property rights.
  1. Disclaimer

6.1. While we strive to ensure all information on this website is accurate and up to date, we cannot guarantee its accuracy or timeliness.
6.2. All material is provided without warranty. Use of the material is at your own risk.

  1. Exclusion of Liability

7.1. We do not accept liability for any loss or damage resulting from your use of this website.
7.2. Nothing in these terms limits our liability for death or personal injury resulting from negligence, as required by UK law.

  1. Age Restrictions

8.1. Legal Age Requirement: Vape Superstore Ltd complies with UK law, which prohibits the sale of vaping products to individuals under the age of 18. By using this website and purchasing products, you confirm that you are at least 18 years old.
8.2. Age Verification: We reserve the right to request proof of age at any time, including during checkout, delivery, or account registration. Orders may be cancelled or delayed if age verification is not provided or fails.
8.3. Refusal of Service: Vape Superstore Ltd reserves the right to refuse service or sales to anyone who cannot verify they meet the legal age requirement or who violates this policy.
8.4. Parental Responsibility: If it is discovered that a minor has accessed or purchased from our website, we will cancel the order and initiate a refund. Parents or guardians should monitor and restrict internet access to prevent minors from accessing age-restricted products.

  1. Product Warranties and Guarantees

9.1. All warranties and guarantees for products sold on this website are valid only if you retain the complete original packaging, including any outer sleeves or warranty cards provided.

  1. Pricing and Adjustments

10.1. All prices include UK VAT at the current rate of 20% but exclude delivery charges. Prices are subject to change without notice.
10.2. If a pricing error occurs due to human or technical error, we will notify you of the correct price. You may choose to proceed at the correct price or cancel your order.
10.3. If a promotion or discount is missed during checkout, adjustments can only be made if you contact us before the order is dispatched.
10.4. Vape Superstore Ltd reserves the right to discontinue or adjust the Loyalty Points Scheme at any time. Improper use of Loyalty Points may result in order cancellation.

  1. Website and Price Errors

11.1. We aim to ensure accurate and reliable information on our website. However, errors, including typographical mistakes or inaccuracies, may occur. We reserve the right to correct errors and update information without notice.
11.2. If a product is incorrectly priced, we are not obliged to supply it at the incorrect price.

  1. Law and Jurisdiction

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

  1. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Vape Superstore Ltd
Unit 2, Leckwith Road
Cardiff, Wales, CF11 8AP
Email: customerservices@vape-superstore.co.uk
Phone: 029 2000 1234